Risk Operations Manager - Remote

Overview

We are looking for a Risk Operations Manager to join our Risk team, who is passionate about elevating trust and customer protection within the marketplace.

In Short

• Handle Risk escalations of the Risk Operations team located in Belgrad.
• Conduct monthly QA for risk tasks to ensure high-quality performance and schedule training sessions as needed.
• Create and update risk policies and procedures and tailor the content for agents.
• Proactively identify opportunities for innovation and improvement to reduce fraud on the platform and optimize processes.
• Drive continuous improvement in operational efficiency and effectiveness.
• Collaborate closely with Customer Support, Product, Data, and other departments to foster effective communication and execution.

Requirements

• 1-2 years of experience in the Risk Management field.
• Excellent written and verbal communication skills both in English and Hebrew.
• Experience in creating and maintaining knowledge base articles and other documentation.
• Experience in conducting QA checks and ensuring high-quality performance - an advantage.
• Background in Excel and SQL - an advantage.

Benefits

• Hybrid work model combining remote and on-site work.
• Opportunity to work in a diverse and inclusive environment.
• Support for individuals with disabilities or special needs.