Customer Support Specialist - Remote

Overview

We are Futuremedia, an established digital company with a tradition of developing and scaling highly competitive, high-traffic SaaS products used by millions of people and businesses worldwide.

In Short

• Interact with customers daily to ensure high levels of customer satisfaction.
• Deliver excellent customer support journeys throughout the customer lifecycle.
• Focus on quality, customer satisfaction, and efficiency.
• Work in a young, fast-growing company.
• Minimum 2 to 3 years of experience in customer support or a client-facing role required.
• Be part of a team of professionals at the forefront of technology.
• Help customers with their inquiries and issues.
• Report to the Head of Customer Support.
• Be excited about helping people.
• Contribute to achieving excellence in the digital landscape.

Requirements

• 2 to 3 years of experience in customer support or a client-facing role.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Passion for helping customers.
• Experience in SaaS products is a plus.

Benefits

• Work in a dynamic and innovative company.
• Opportunity for professional growth.
• Be part of a supportive team.
• Flexible working hours.
• Competitive salary and benefits.