Customer Support Specialist - Remote

Overview

The Customer Support Specialist at Polar Analytics will empower DTC brands by providing exceptional support and insights, while helping to scale support systems in a rapidly growing environment.

In Short

• Manage customer requests across multiple channels with quick response times.
• Triage and prioritize support tickets, collaborating with engineering teams as needed.
• Create self-serve documentation and automated solutions for customers.
• Identify and implement process improvements in support workflows.
• Transform customer feedback into actionable product improvements.
• Develop internal documentation and train team members.
• Be part of a growing team focused on eCommerce and data insights.
• Join a company with a strong growth trajectory and proven product-market fit.
• Work in a remote-first culture with a focus on impact.
• 5 weeks of vacation and competitive salary offered.

Requirements

• Passion for eCommerce and data-driven decision-making.
• Proven B2B SaaS support experience in startup environments.
• Exceptional written and verbal communication skills.
• Strong technical curiosity and problem-solving skills.
• Ability to take ownership and think strategically.
• Growth-oriented mindset with a willingness to learn.

Benefits

• Choice-first work culture focused on impact.
• 5 weeks of vacation.
• Competitive salary and equity.
• Latest MacBook provided.
• Remote office upgrade budget in the first year.
• Private health insurance based on location.
• Company-wide offsites every 6 months.