Customer Support Specialist - Remote

Overview

The Customer Support Specialist will be responsible for providing first-line support to customers and internal users, resolving technical issues, and offering consultations about various products and services.

In Short

• Handle customer requests via chat, email, and phone.
• Provide consultations on products such as CDN, Streaming, and DNS.
• Resolve technical issues and perform diagnostics.
• Work in a rotating schedule of two consecutive day shifts.
• Shift hours are anchored to UTC 04:00 to 16:00.
• Remote, hybrid, or office work options available.
• Competitive salary and flexible working hours.
• Additional vacation and sick leave days.
• Private medical insurance offered.
• Opportunities for professional growth.

Requirements

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS).
• Understanding of hardware and software diagnostics.
• English level B2 or higher.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Quick learner and organized.
• Responsible and polite with good communication skills.
• Able to explain complex concepts clearly.
• Skilled at prioritizing tasks.

Benefits

• Competitive salary.
• Flexible working hours.
• Work from anywhere for up to 45 days per year.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Fully paid sick leave days.
• Allowance for significant life events.
• Language classes available.
• Modern office space with free snacks.
• Team sports activities.