Remote Otter LogoRemoteOtter

Customer Support Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Argentina

Overview

We're seeking a Customer Support Specialist who will be the voice of the client to their customers, handling inquiries primarily through HubSpot tickets and live chat.

In Short

  • Respond to customer inquiries via HubSpot (email, live chat, tickets)
  • Handle inbound and outbound phone calls for clarifications and escalations
  • Troubleshoot order issues and product questions
  • Collaborate across teams to resolve recurring issues
  • Maintain detailed records of customer interactions
  • Meet response time targets and quality metrics

Requirements

  • Experience in customer support roles
  • Proficiency with HubSpot or similar platforms
  • Excellent communication skills
  • Ability to troubleshoot and resolve issues
  • Strong organizational skills

Benefits

  • Work from anywhere
  • Opportunity to work with a global team
  • Flexible working hours
Paired logo

Paired

Paired is a global staffing and recruiting agency that specializes in connecting remote work opportunities with top-tier talent worldwide. The company is dedicated to helping individuals find great jobs that match their specific skill sets, regardless of their location. Paired's client is a leader in AI-driven content, focused on sharing the latest insights and trends in artificial intelligence. They are seeking a Social Media Brand Partnership Manager to oversee brand collaborations and support the founder in content creation, ensuring that brand messages resonate with audiences and align with industry trends.

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