Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at IGT1 Lanka, you will be the first point of contact for B2B customers, addressing technical issues and providing insights to enhance customer experience.

In Short

• Act as the first point of contact for customer inquiries.
• Provide technical support for Billtrust software.
• Collaborate with internal teams to improve customer experience.
• Document procedures and maintain software performance.
• Run diagnostics and train new staff.
• Participate in updating the knowledge base.
• Report recurring issues to DevOps teams.
• Analyze customer feedback for product improvements.
• Work on multiple problems simultaneously.
• Communicate effectively with business and technical departments.

Requirements

• Excellent English communication skills.
• Bachelor's degree preferred.
• 2+ years experience in technical support, preferably in SaaS.
• Intermediate proficiency in SQL or similar programming languages.
• Strong analytical and troubleshooting skills.
• Ability to prioritize competing project demands.
• Passion for helping others and providing exceptional service.
• Ability to multitask in a fast-paced environment.
• Knowledge of web technologies beneficial.
• Experience with Salesforce or Jira is a plus.

Benefits

• Opportunity to work with a global team.
• Continuous learning and development environment.
• Collaborative and diverse workplace culture.
• Exposure to high-impact enterprise-level initiatives.
• Flexible working hours.