Customer Support Specialist - Remote

Overview

Cherry is seeking proven high performing Customer Support Specialists who deliver exceptional customer experience, working on the front lines to solve questions from providers and borrowers.

In Short

• Work with customers to satisfy inquiries with one-call-resolution in mind
• Review, monitor, engage, and keep track of a high volume of customers per day
• Handle inbound and outbound calls, live chats, emails, and texts
• Provide feedback on how to improve the department and Cherry as a whole
• Accurately document all interactions and account-level issues
• Provide problem-solving resolutions to inquiries
• Work directly with management for improvements
• Strive for improvement in customer interactions
• Shift schedule flexibility required, including weekends and holidays
• De-escalate scenarios and present resolutions for tough situations

Requirements

• 1+ years of experience in customer support
• Experience with consumer lending or financial products desired
• Proven ability to multi-task and de-escalate situations
• Exceptional ability to prioritize tasks and pay attention to detail
• Strong work ethic and pride in performance
• Experience working in a start-up environment preferred
• Ability to work independently in a fast-paced environment
• College Degree desired; High school diploma or GED required
• Intermediate-level skills in Excel/Google Sheets preferred
• Excellent written and verbal communication skills

Benefits

• $75k base pay
• $25k on-target bonus
• Generous equity grant
• Medical, vision, and dental benefits
• Fully remote company
• Summer and winter company retreats