Customer Support Specialist - Remote

Overview

Join Vonage and help us innovate cloud communications for businesses worldwide!

In Short

• Deliver outstanding customer experience as a Customer Support Specialist
• Ensure customer satisfaction by resolving issues quickly and professionally
• Log, prioritize, and escalate support issues and requests
• Maintain good working relationships with clients
• Resolve 1st line support issues via telephone and remote support
• Analyze network trace information
• Manage workstreams using Salesforce (CRM)
• Work in a shift model

Requirements

• Excellent communication skills, written and verbal
• Very good English proficiency
• Positive outlook, flexibility, and adaptability
• Good interpersonal skills
• Able to meet time-sensitive deadlines
• Manage multiple activity channels
• Good judgment in diagnosing customer needs
• Client-centric approach
• Experience in 1st line support (preferably Telecoms)
• Knowledge of Browsers, Microsoft Word, and Excel

Benefits

• Attractive salary based on skills and experience
• Work in a young, international team
• Opportunity to work for a leading cloud contact center vendor