Onboarding Specialist - Remote

Overview

The Onboarding Specialist at Cherry will play a crucial role in setting up customers for success with our innovative financing platform, ensuring they maximize their usage within the first 30 days.

In Short

• Deliver best in class training to customers.
• Prepare for calls to ensure efficient Cherry implementation.
• Engage customers with narratives based on past successes.
• Leverage various software to conduct onboarding effectively.
• Maximize customer usage of the platform in the first 30 days.
• Introduce and optimize marketing with merchant partners.
• Provide best practices to increase customer revenue.
• Offer critical feedback to internal teams.

Requirements

• 2+ years of experience in a customer-facing role.
• Passion for the customer experience.
• Exceptional verbal and written communication skills.
• Strong interpersonal connection abilities.
• Comfortable with various software platforms.
• Adaptable and able to troubleshoot on the fly.
• Problem solver with attention to detail.
• Bonus for experience in sales or account management.

Benefits

• $87k base pay.
• $33k uncapped on-target commission.
• Generous equity grant.
• Medical, vision, and dental benefits.
• Fully remote company.
• Summer and winter company retreats.