Amazon Customer Support and Operations Manager - Remote

Overview

We are looking for a detail-oriented and proactive Amazon Customer Support and Operations Manager to join our team. In this role, you will be responsible for managing Amazon accounts, ensuring policy compliance, optimizing product listings, and driving sales performance. You will also oversee customer service tasks, manage inventory, and monitor key performance metrics to maximize efficiency and growth across platforms.

In Short

• Conduct audits and monitor Amazon accounts for policy violations and performance notifications.
• Manage inventory levels and forecast sales needs.
• Handle customer inquiries and ensure high customer satisfaction.
• Optimize product listings in compliance with Amazon's Terms of Service.
• Monitor and analyze key performance metrics weekly.
• Research Amazon marketplaces for new product opportunities.
• Stay updated on industry trends and Amazon policies.
• Perform market research and competitor analysis.
• Suggest AB testing for listing updates.
• Perform other tasks as assigned.

Requirements

• Experience in e-commerce and managing Amazon accounts.
• Strong understanding of health and supplement products.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic environment.
• Growth opportunities in the e-commerce sector.