Customer Enablement Specialist - Remote

Overview

As a Customer Enablement Specialist, you will play a critical role in empowering our customers to succeed by developing and managing engaging learning experiences.

In Short

• Develop user-friendly guides, playbooks, FAQs, and scalable learning paths.
• Apply instructional design principles to create resources for customer onboarding.
• Contribute to in-app guides and notifications to enhance user experience.
• Work cross-functionally with various teams to align educational initiatives.
• Track content usage and gather feedback to refine learning materials.
• Partner with the People & Culture team to design internal training programs.

Requirements

• Bachelor’s degree in Instructional Design, Education, or a related field.
• 3+ years of experience in customer enablement or instructional design.
• Experience creating learning content such as guides and walkthroughs.
• Ability to write clear and visually appealing guides and e-learning content.
• Experience in adult learning principles and developing onboarding resources.
• Ability to analyze data and feedback to improve educational content.
• Strong organizational and time management skills.
• Proven ability to create learning journeys and self-paced learning modules.
• Strong collaboration skills with a track record of working cross-functionally.

Benefits

• Competitive salaries and medical, dental, and vision coverage.
• Generous PTO and flexible work schedules.
• Remote work opportunities and paid company holidays.
• Appspace Quiet Fridays (No non-essential internal meetings).
• A casual dress work environment.