Customer Enablement Specialist - Remote

Overview

As a Customer Enablement Specialist, you will play a pivotal role in shaping the future of customer support and education, while working in a collaborative and forward-thinking environment.

In Short

• Act as the primary product expert for customer inquiries.
• Manage daily customer inquiries in Intercom.
• Improve chatbot performance and manage outbound messages.
• Deliver product knowledge content for internal and external audiences.
• Conduct weekly KPI analysis and report insights.
• Collaborate with Product Managers on upcoming features.
• Drive feature adoption and smooth customer assimilation.
• Work in a remote or Munich-based team with home-office flexibility.
• Engage in personal and professional growth opportunities.
• Contribute to a company focused on technological progress in the electronics industry.

Requirements

• Excellent verbal and written communication skills in English and German.
• Proactive mindset to improve customer experience.
• Strong problem-solving abilities.
• Experience with customer support tools like Intercom is a plus.

Benefits

• Remote work flexibility (+/- 2hrs CET).
• Team retreats and industry events attendance.
• Opportunities for personal and professional growth.
• Supportive team environment focused on innovation.