Director, Customer Success - Enterprise - Remote

Overview

At Trustly, we are on a mission to deliver a better way to pay and get paid, revolutionizing the payments industry with a focus on financial responsibility and independence for merchants.

In Short

• Lead Customer Success for Enterprise merchants.
• Drive merchant satisfaction and adoption of Trustly's solutions.
• Act as the primary contact for enterprise accounts.
• Analyze merchant performance and provide actionable insights.
• Collaborate with internal teams to enhance product development.
• Build and lead a team of Customer Success Managers.
• Conduct regular business reviews with merchants.
• Manage multiple client interactions effectively.
• Engage with cross-functional teams globally.
• Anticipate travel of 25%.

Requirements

• 10+ years in Customer Success, Account Management, or related fields.
• Experience with enterprise accounts in eCommerce or Fintech.
• 4+ years of leadership experience.
• Data-driven with strong analytical skills.
• Excellent collaboration and communication skills.
• Proficient in MS Excel, Access, PowerPoint, and Google Suite.
• Advanced CRM skills, Salesforce preferred.
• Experience with QlikSense and Tableau is a plus.
• Proven success in fast-paced environments.
• Ability to manage multiple client interactions gracefully.

Benefits

• Work from anywhere policy within Brazil, U.S., and Canada.
• Join a diverse team across 30 nationalities.
• Be part of a rapidly scaling fintech leader.
• Opportunity to shape the future of payments.
• Flexible work environment.