Director of Enterprise Customer Success - Remote

Overview

As a Director, Enterprise Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. You'll be expected to seamlessly shift between high-level strategy and detailed execution in an effort to create alignment, trust and buy-in overtime. This role ultimately impacts our customer experience and retention at scale.

In Short

• Lead and develop a team of managers distributed across the APJ region
• Leverage data and feedback from your team to maintain an intimate understanding of potential customer experience issues and renewal risks
• Work closely with your management team and Enterprise CSMs to ensure effective application of proactive customer engagement playbooks
• Drive effective collaboration among the cross-functional leadership group in APJ
• Communicate local market challenges to global leaders with recommendations

Requirements

• Minimum of 3 years experience in leading Customer Success teams as a second line leader
• Experience working in SaaS, ideally with time in cloud infrastructure, observability or developer tooling

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package