Partner Success Director, Key Accounts - Remote

Overview

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.

This role must be based in New York City.

In Short

• Ensure satisfaction, adoption, and expansion of solutions within customers.
• Build and maintain strong relationships with clinicians and healthcare professionals.
• Act as a trusted advisor to clinicians, enhancing productivity and patient outcomes.
• Provide product training and onboarding support to clinicians.
• Collaborate with the sales team to identify expansion opportunities.
• Conduct regular business reviews with key stakeholders.
• Support all clinician users and serve as the voice of the customer internally.
• Contribute to the development of partner success resources.
• Track customer expansion metrics and contribute to revenue growth targets.
• Familiarity with CRM software and customer success tools is a plus.

Requirements

• Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager.
• 5+ years of experience working in or with enterprise health systems.
• Strong understanding of the healthcare ecosystem.
• Excellent communication and interpersonal skills.
• Technical aptitude and ability to understand complex software solutions.
• Strong problem-solving skills and proactive mindset.
• Ability to multitask and manage multiple client relationships.
• Strong organizational and project management capabilities.

Benefits

• Generous Time Off: 13 paid holidays and flexible PTO.
• Comprehensive Health Plans: Medical, Dental, and Vision plans.
• Paid Parental Leave: 16 weeks paid parental leave.
• 401k and Matching: Contribution matching available.
• Learning and Development Budget: Yearly contributions for professional development.
• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.
• Competitive compensation and equity grants for full-time employees.