Partner Success Director - Remote

Overview

Abridge is a mission-driven organization focused on enhancing understanding in healthcare through AI-powered solutions. The Partner Success Director will ensure customer satisfaction and drive the adoption of our products within healthcare enterprises.

In Short

• Build and maintain relationships with clinicians and healthcare professionals.
• Act as a trusted advisor to enhance clinician productivity and patient outcomes.
• Provide product training and onboarding support to clinicians.
• Collaborate with sales to identify expansion opportunities with existing customers.
• Conduct regular business reviews with stakeholders to assess product performance.
• Support clinician users and share insights to drive product improvements.
• Contribute to the development of partner success resources.
• 5+ years of experience in enterprise health systems required.
• Strong understanding of the healthcare ecosystem is essential.
• Excellent communication and interpersonal skills are necessary.

Requirements

• Proven experience as a Customer/Partner Success Director or Manager.
• Technical aptitude to understand complex software solutions.
• Strong problem-solving skills and a proactive mindset.
• Ability to manage multiple client relationships simultaneously.
• Familiarity with CRM software is a plus.
• Strong organizational and project management capabilities.

Benefits

• Flexible/Unlimited PTO and 13 paid holidays.
• Equity for all salaried team members.
• 100% premium coverage for medical insurance.
• Learning and Development budget of $3,000 per year.
• 401k Plan for retirement savings.
• 16 weeks paid parental leave for full-time employees.
• Home Office Budget of up to $1,600.
• 30 days of paid Sabbatical Leave after 5 years.