Partner Success Director, Key Accounts - Remote

Overview

The Partner Success Director at Abridge plays a vital role in ensuring customer satisfaction, adoption, and expansion of healthcare solutions. This position involves building relationships with clinicians and stakeholders to drive utilization and success of the company’s products.

In Short

• Build and maintain strong relationships with clinicians and healthcare professionals.
• Act as a trusted advisor to enhance productivity and patient outcomes.
• Provide product training and onboarding support to clinicians.
• Collaborate with sales to identify expansion opportunities.
• Conduct regular business reviews with stakeholders.
• Support clinician users and share insights internally.
• Contribute to the development of partner success resources.
• Monitor clinician satisfaction and adoption rates.
• Manage multiple client relationships simultaneously.
• Up to 20% travel required.

Requirements

• Proven experience in Customer/Partner Success roles.
• 5+ years in enterprise health systems.
• Strong understanding of the healthcare ecosystem.
• Excellent communication and interpersonal skills.
• Technical aptitude for complex software solutions.
• Strong problem-solving skills.
• Familiarity with CRM software is a plus.
• Strong organizational capabilities.

Benefits

• Generous Time Off including 13 paid holidays.
• Comprehensive Health Plans including medical, dental, and vision.
• 16 weeks paid parental leave for full-time employees.
• 401k with matching contributions.
• Learning and Development Budget for courses and workshops.
• 30 days of paid Sabbatical Leave after 5 years.
• Competitive compensation and equity grants.
• Inclusive culture and growth opportunities.