Partner Success Director, Strategic Accounts - Remote

Overview

The Partner Success Director at Abridge plays a crucial role in ensuring customer satisfaction and driving the successful utilization of the company's AI-powered healthcare solutions.

In Short

• Build and maintain relationships with clinicians and healthcare professionals.
• Act as a trusted advisor to enhance clinician productivity and patient outcomes.
• Provide product training and onboarding support to ensure optimal utilization.
• Collaborate with sales to identify expansion opportunities with existing customers.
• Conduct regular business reviews with key stakeholders.
• Support clinician users and advocate for their needs internally.
• Contribute to the development of partner success resources.
• Drive customer engagement initiatives and monitor satisfaction rates.
• Manage multiple client relationships simultaneously.
• Ensure a smooth transition for clinicians adopting new solutions.

Requirements

• 5+ years of experience in Customer/Partner Success roles.
• Experience working with enterprise health systems.
• Strong understanding of healthcare ecosystem dynamics.
• Excellent communication and interpersonal skills.
• Technical aptitude for complex software solutions.
• Strong problem-solving skills.
• Familiarity with CRM software and customer success tools.
• Strong organizational and project management capabilities.

Benefits

• Generous Time Off including 13 paid holidays and flexible PTO.
• Comprehensive Health Plans with 100% premium coverage for employees.
• 16 weeks paid parental leave for full-time employees.
• 401k matching to help invest in your future.
• Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Yearly budget for learning and development.
• 30 days of paid Sabbatical Leave after 5 years.
• Competitive compensation and equity grants for full-time employees.
• Inclusive culture with ongoing learning opportunities.