Partner Success Director, Federal Accounts - Remote

Overview

The Partner Success Director, Federal at Abridge will ensure the satisfaction, adoption, and expansion of solutions within customers, working closely with clinicians and key stakeholders.

In Short

• Build and maintain relationships with clinicians and healthcare professionals.
• Act as a trusted advisor to enhance clinician productivity and patient outcomes.
• Provide product training and onboarding support to clinicians.
• Identify and address issues raised by clinicians proactively.
• Collaborate with sales to identify expansion opportunities.
• Conduct regular business reviews with stakeholders.
• Support all clinician users and serve as the voice of the customer.
• Collaborate with cross-functional teams to deliver a seamless experience.
• Contribute to the development of partner success resources.
• Requires up to 20% travel.

Requirements

• Experience as a Customer/Partner Success Director or Manager.
• 5+ years in enterprise health systems.
• Strong understanding of the healthcare ecosystem.
• Excellent communication and interpersonal skills.
• Technical aptitude for complex software solutions.
• Strong problem-solving skills.
• Ability to multitask and manage multiple relationships.
• Familiarity with CRM software is a plus.
• Strong organizational and project management capabilities.

Benefits

• Generous Time Off: 13 paid holidays and flexible PTO.
• Comprehensive Health Plans: 100% premium coverage for employees.
• Paid Parental Leave: 16 weeks for all full-time employees.
• 401k with matching contributions.
• Access to Flexible Spending Accounts (FSA).
• Yearly learning and development budget.
• 30 days of paid Sabbatical Leave after 5 years.
• Competitive compensation and equity grants.
• ... and much more!