Director, Partner Success - Remote

Overview

This role can be performed remotely anywhere within the United States, with travel up to 30% of the time. Fullstory is looking for a highly skilled professional who will use a mixture of relationship skills, analytical expertise, and product depth to ensure Service Delivery Partners maximize Fullstory customers' return on investment.

In Short

• Act as commercial point of contact and trusted business advisor to a highly-targeted network of Delivery partners.
• Proactively partner with CX leaders to identify and mitigate risks to customer churn.
• Prepare and deliver executive-level presentations for senior management.
• Create and deliver educational content to drive the adoption of core Fullstory functionality.
• Support co-sale opportunities with sought after accounts.
• Work closely with CX and Sales leadership as a key solution partner resource.

Requirements

• Proven track record in Account Management, Solution/Value Engineering, Consulting, Customer Success, or Partner/Channel Management in SaaS.
• Experience gathering and analyzing insights from data sets.
• Experience managing a team of customer-facing, technical teams.
• Ability to build and influence relationships with revenue stakeholders.

Benefits

• Autonomy and flexibility in a remote-first work environment.
• Sponsored benefit packages for US-based Fullstorians.
• Professional development opportunities through training programs.
• Monthly productivity stipend and reimbursement for home office setup.
• Paid parental leave and family building benefits.
• Bereavement and miscarriage/pregnancy loss leave.