Partner Success Director, Key Accounts - Remote

Overview

Abridge is seeking a Partner Success Director to ensure customer satisfaction, adoption, and expansion of our healthcare solutions.

In Short

• Build and maintain relationships with clinicians and healthcare professionals.
• Act as a trusted advisor to enhance clinician productivity and patient outcomes.
• Provide product training and onboarding support to clinicians.
• Collaborate with sales to identify expansion opportunities.
• Conduct regular business reviews with stakeholders.
• Support clinician users and serve as their voice internally.
• Contribute to partner success resources and training materials.
• Monitor clinician satisfaction and adoption rates.
• Track customer expansion metrics and contribute to revenue targets.
• Work with cross-functional teams to enhance customer experience.

Requirements

• Proven experience in Customer/Partner Success roles.
• 5+ years in enterprise health systems.
• Strong understanding of the healthcare ecosystem.
• Excellent communication and interpersonal skills.
• Technical aptitude for complex software solutions.
• Strong problem-solving skills.
• Ability to manage multiple client relationships.
• Familiarity with CRM software is a plus.
• Strong organizational and project management skills.

Benefits

• Generous Time Off: 13 paid holidays and flexible PTO.
• Comprehensive Health Plans with 100% premium coverage for employees.
• 16 weeks paid parental leave.
• 401k matching to invest in your future.
• Access to Flexible Spending Accounts and Commuter Benefits.
• Learning and Development Budget for courses and workshops.
• 30 days of paid Sabbatical Leave after 5 years.
• Competitive compensation and equity grants.
• ... and much more!