Partner Success Director, Key Accounts - Remote

Overview

The Partner Success Director at Abridge will ensure customer satisfaction and drive the adoption and expansion of healthcare solutions within enterprise accounts.

In Short

• Build relationships with clinicians and healthcare professionals.
• Act as a trusted advisor to enhance clinician productivity and patient outcomes.
• Provide product training and onboarding support.
• Collaborate with sales to identify expansion opportunities.
• Conduct business reviews with stakeholders.
• Support clinician users and advocate for their needs internally.
• Contribute to partner success resources and training materials.
• Monitor clinician satisfaction and adoption rates.
• Manage multiple client relationships simultaneously.
• Travel up to 20% for client engagements.

Requirements

• Experience as a Customer/Partner Success Director or Manager.
• 5+ years in enterprise health systems.
• Strong understanding of the healthcare ecosystem.
• Excellent communication and interpersonal skills.
• Technical aptitude for software solutions.
• Strong problem-solving skills.
• Familiarity with CRM software.
• Organizational and project management capabilities.

Benefits

• Generous Time Off including 13 paid holidays.
• Comprehensive Health Plans with premium coverage.
• 16 weeks paid parental leave.
• 401k with matching contributions.
• Learning and Development Budget for professional growth.
• 30 days of paid Sabbatical Leave after 5 years.
• Competitive compensation and equity grants.
• Inclusive company culture.