Customer Support Specialist - Remote

Posted 6 weeks ago

Customer Service

Full Time

USA

$41,352.50 - $55,600 USD/year

Customer Support

Communication Skills

Problem-solving

Multi-channel Servicing

Escalation Management

Overview

Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience.

In Short

Serve as a point of escalation for complex customer inquiries.
Provide guidance and mentorship to team members.
Demonstrate advanced proficiency in multi-channel servicing.
Manage and prioritize a high-volume workload.
Identify and analyze customer trends for actionable insights.
Proactively improve customer support processes.
Deliver exceptional customer service throughout the service cycle.
Champion and embed Samsara’s cultural principles.

Requirements

3+ years of experience in a customer-facing role.
Expertise in handling service requests.
Exceptional communication and interpersonal skills.
Experience managing multiple cases per day.
Proficiency in ticketing systems.
Technical aptitude with macOS and related systems.
Availability to work flexible hours.

Benefits

Competitive total compensation package.
Employee-led remote and flexible working.
Health benefits.
Samsara for Good charity fund.

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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