Customer Support Specialist - Remote

Overview

Help make the internet accessible as a Customer Support Specialist. AccessGO is a rapidly growing SaaS company that assists businesses in making their websites compliant with accessibility standards.

In Short

• Act as the first point of contact for customers via email and chat.
• Monitor and optimize the AI Support Agent.
• Maintain and develop the knowledge base for automated support.
• Implement accessibility measures directly in customer systems.
• Collaborate with product and tech teams to incorporate customer feedback.
• Shape customer support processes as the first person in this area.
• Work full-time in a flexible environment.
• Communicate clearly and solution-oriented.
• No shift work; regular office hours.
• German language skills are a plus, but not mandatory.

Requirements

• Experience in Customer Support or Customer Success, preferably in a SaaS environment.
• Strong written and verbal communication skills.
• Structured work approach with a sense of responsibility.
• Good technical understanding and comfort with tools.
• Ability to choose between remote, on-site in Berlin, or hybrid work.
• Professional exchange with customers in English.
• No shift work; regular office hours.

Benefits

• Work for a tech company with a social impact.
• Build a central area with significant responsibility and creative freedom.
• Direct collaboration with the founding team.
• A motivated team with strong cohesion.
• Flexible working arrangements.
• A meaningful job contributing to digital inclusion.