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Customer Support Specialist - Remote

Posted 7 days ago
Customer Service
Full Time
IL, USA
$45,000 - $50,000/year

Overview

The Customer Support Specialist delivers responsive, empathetic support to AwardSpring’s users—both administrators and students—while also supporting implementation projects behind the scenes. This role combines front-line customer service with hands-on configuration work during onboarding.

In Short

  • Respond to customer inquiries via email, chat, and phone with clarity and care
  • Troubleshoot platform issues and escalate as needed
  • Document support cases and contribute to knowledge base articles
  • Identify and communicate trends or bugs to internal stakeholders
  • Assist the Onboarding team with site setup and configuration
  • 0–2 years in SaaS support or customer service role
  • Strong written and verbal communication skills
  • Basic technical comfort with web-based platforms
  • Bachelor’s degree required
  • Participate in a fast-paced, high-growth environment

Requirements

  • 0–2 years in SaaS support or customer service role
  • Strong written and verbal communication skills
  • Basic technical comfort with web-based platforms and tools
  • Willingness to participate in a fast-paced, high-growth environment
  • Bachelor’s degree required

Benefits

  • Base Salary: $45,000-50,000, based on experience
  • Annual Bonus Opportunity: 10% of Earnings, based on Company Performance
AwardSpring logo

AwardSpring

AwardSpring is an innovative Software as a Service (SaaS) company dedicated to enhancing scholarship management for colleges and foundations. By simplifying the process for students to apply for and receive scholarship funds, AwardSpring also aids institutions in managing donor relationships and fundraising efforts. With recent investor funding, the company is focused on expanding its sales team to accelerate growth. AwardSpring's mission is to connect donor funds to students in need, while its core values emphasize action, determination, humanity, and continuous improvement. The company is committed to fostering an inclusive and diverse workplace.

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