Director of EHR Professional Services - Remote

Overview

The Director of EHR Professional Services is responsible for overseeing daily operations related to support, client relations, implementation, and training within a healthcare software company.

In Short

• Own the client relationships to assure 100% satisfaction.
• Communicate with providers, practices, and various teams regarding daily activities.
• Implement metrics to measure performance of relationships.
• Manage operations of customer support to enhance provider and patient experience.
• Oversee training teams for new implementations and ongoing user training.
• Ensure compliance with established regulations and manage business operations.
• Manage relationships with external partners and vendors.
• Oversee marketing efforts to prospective practices.

Requirements

• Experience in healthcare software, specifically EHR and Practice Management.
• Proven experience in business operations management.
• Experience in building and managing teams.
• Exceptional organization and communication skills.
• Advanced Microsoft Office skills and knowledge of project management tools.
• Project management experience surrounding go-lives.
• Experience managing budgets with accounting.

Benefits

• Equal employment opportunities and a non-discriminatory work environment.