Director of Professional Services - Remote

Overview

The Director of Professional Services is responsible for leading teams to deliver successful software implementation projects, managing project governance, financials, and client relationships to ensure on-time, on-budget delivery.

In Short

• Lead and manage a team of professionals providing consulting and implementation services.
• Report to the SVP of Professional Services.
• Utilize time as billable to customers by providing senior leadership on projects.
• Attend customer project steering committee meetings.
• Manage customer relationships and ensure satisfaction.
• Support the development of the strategic vision for the professional services organization.
• Develop and maintain relationships with key decision makers.
• Set goals and objectives for the professional services team.
• Oversee the timely delivery of all projects.
• Champion the HICX implementation methodology.

Requirements

• Proven experience in project management and leadership.
• Strong customer relationship management skills.
• Experience in financial management and budget oversight.
• Ability to manage risks and issues effectively.
• Excellent communication and presentation skills.
• Experience in consulting and implementation services.
• Ability to travel approximately 25% of the time.
• Strong understanding of industry trends and developments.
• Experience in developing project scope and estimates.
• Ability to evaluate team performance and provide feedback.

Benefits

• Opportunity to lead a professional services team.
• Engagement with key stakeholders and decision makers.
• Involvement in strategic initiatives for operational improvement.
• Professional development and training opportunities.
• Dynamic work environment with a focus on innovation.
• Potential for international travel.
• Supportive company culture.
• Access to resources and tools for high-quality service delivery.
• Collaboration with cross-functional teams.
• Opportunity to influence the growth and success of the organization.