Director of Professional Services - Remote

Overview

Joining Cyberhaven offers a unique opportunity to revolutionize data protection through cutting-edge AI technology. Cyberhaven is dedicated to overcoming the challenges faced by traditional data security products, ensuring robust protection of critical data against insider threats in a rapidly evolving work environment. With a unique approach to data lineage, tracing data from its origin for better classification and protection, Cyberhaven combines the functionality of traditional data protection security tools into a single, more effective solution.

In Short

• Lead, mentor, and scale the Onboarding and Analyst Services teams within the Professional Services organization.
• Build and optimize scalable processes, playbooks, and customer engagement models.
• Hire, develop, and retain top-tier talent, creating a high-performing, customer-first culture.
• Partner cross-functionally with Product, Engineering, CX, Support, and Sales to improve customer outcomes and accelerate time to value.
• Define and track success metrics, including onboarding timelines, adoption milestones, and service satisfaction.
• Drive strategic initiatives that improve customer retention, reduce churn, and increase revenue from services.
• Own enablement programs that ensure the team is trained on product knowledge, service delivery, and cybersecurity trends.
• Represent the voice of the customer internally, offering insights and feedback to influence product roadmap and strategy.

Requirements

• 5–8+ years of experience leading and scaling Professional Services organizations, ideally in a B2B SaaS or cybersecurity company.
• Deep understanding of the cybersecurity landscape and the challenges security teams face today.
• Proven track record of building scalable service delivery models, including onboarding, implementation, and advisory services.
• Strong experience working cross-functionally and influencing outcomes across Product, Engineering, and Support teams.
• Ability to hire, lead, and grow high-performing teams in a fast-paced environment.
• Excellent communication skills with the ability to present to customers and internal stakeholders alike.
• Strategic mindset paired with operational excellence—you can zoom out to plan and zoom in to execute.

Benefits

• Competitive salary & stock options.
• Excellent benefits such as private health insurance.
• Flexible time off (paid).
• Career advancement opportunities.
• Remote-first.