Customer Success Manager - Remote

Overview

As a Customer Success Manager at Kyruus Health, you will connect clients to the right care and advocate for their needs, ensuring a transparent and accessible healthcare system.

In Short

• Primary point of contact for clients, building long-term relationships.
• Assist customers through various communication methods.
• Develop trusted advisor relationships with key accounts.
• Maintain routine calls with clients to review performance.
• Communicate progress of initiatives to stakeholders.
• Track key account metrics and identify expansion opportunities.
• Ensure high client satisfaction and deliver exceptional service.
• Coordinate with the Implementations Team for smooth transitions.
• Manage communication between customers and internal teams.
• Report to the Director of Customer Success.

Requirements

• 5+ years of experience in customer management.
• Ability to cultivate customer relationships based on trust.
• Strategic engagement with customers for product utilization.
• Monitor analytics and provide actionable recommendations.
• Leverage data to influence change.
• Ensure positive customer experience and contract renewals.
• Build credibility as a customer's champion.
• Expertise in customer data and performance optimization.
• Proficiency with business tools like Salesforce and Excel.

Benefits

• Medical, dental, and vision benefits.
• Unlimited paid time off (PTO).
• Generous paid parental leave.
• Home office stipend.
• 401(k) program with company match.
• Wellness and lifestyle program.