Senior DevOps Engineer - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We’re driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

• Join the DevOps team responsible for building and maintaining foundational infrastructure and tools.
• Focus on improving developer velocity and ensuring operational excellence.
• 5+ years of experience in DevOps, SRE, or platform teams required.
• Hands-on experience with containers and distributed computing platforms like Kubernetes.
• Experience creating and supporting cloud-based systems at scale (AWS/Azure/GCP).
• Strong understanding of server-side programming languages, particularly Python.
• Involvement in on-call responsibilities for production services.
• Collaborate with product and engineering teams to enhance reliability.
• Participate in sprint activities including planning and retrospectives.
• Work in a remote-first environment with flexible scheduling options.

Requirements

• 5+ years in DevOps or related fields.
• Experience with automation to reduce operational toil.
• Hands-on experience managing data infrastructure.
• Experience with cloud systems and Infrastructure as Code.
• Proficient in Python and/or bash scripting.
• Experience with MongoDB and scaling data stores.
• Good understanding of DevOps concepts and best practices.

Benefits

• Unlimited Vacation for work-life balance.
• Comprehensive benefits including health coverage and insurance.
• Wellness account to invest in personal well-being.
• Flexible work schedule with remote-first options.
• Learning and development budget for skill enhancement.
• Work from home budget for a seamless remote experience.
• Access to cutting-edge AI tools and technologies.