Senior Director of Professional Services - Remote

Overview

The Senior Director of Professional Services will lead day-to-day operations for a portfolio of IT services contracts, driving operational excellence and organic growth while managing client relationships.

In Short

• Lead and mentor teams in project management and delivery.
• Define and enforce delivery management processes for quality execution.
• Manage P&L for professional services, including budgeting and forecasting.
• Support project managers with staffing and risk mitigation strategies.
• Serve as executive sponsor for client engagements.
• Participate in sales processes and support service scoping.
• Identify new consulting service offerings and growth opportunities.
• Drive improvements across onboarding and delivery processes.
• Optimize internal tools and monitor KPIs for performance.
• Lead recruiting efforts and develop team capabilities.

Requirements

• Experience leading a Delivery team with significant annual gross receipts.
• Expertise in SDLC, agile methodologies, and modern technologies.
• Strong financial acumen in managing budgets and forecasts.
• Exceptional leadership and influence across teams.
• Advanced knowledge of delivery management best practices.
• Ability to lead large teams and set strategic direction.
• Experience in scalable solutions and training strategies.
• Business and management acumen for overseeing operations.
• Hands-on management style with strong client interaction skills.
• Technical familiarity with application development and IT services.

Benefits

• Flexible work schedules.
• Paid parental leave.
• 401(k) & ESOP with company match.
• Professional development and training opportunities.
• Tuition reimbursement.
• Employee assistance program.
• Medical, dental, and vision insurance plans.