Senior Director of Professional Services - Remote

Overview

The Senior Director of Professional Services will lead a diverse team focused on delivering exceptional service and measurable value to customers across the EMEA region.

In Short

• Lead and develop a high-performing team across various service disciplines.
• Own the delivery strategy ensuring consistency and quality across all regions.
• Utilize data-driven insights for budget management and team capacity planning.
• Drive operational excellence and improve delivery methodologies.
• Collaborate with Sales, Product, and Customer Success teams.
• Champion customer satisfaction and proactive issue resolution.
• Support sales efforts and ensure alignment between scope and customer goals.
• Foster a culture of continuous improvement and professional development.
• Ensure global consistency in service delivery and operational excellence.

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred.
• 7+ years of leadership experience in professional services or SaaS implementation.
• Experience managing large-scale enterprise software projects.
• Strong business acumen with experience in budget and resource management.
• Excellent communication and relationship-building skills.
• Comfortable with ambiguity and leading teams through change.
• Willingness to travel as needed.

Benefits

• Two tickets to customer-hosted events.
• No dress code policy.
• Access to well-being resources.
• Teammate recognition rewards.
• Flexible career opportunities.
• Unlimited training through LinkedIn Learning.
• Inclusive company culture.