Partner Success Manager - Remote

Overview

As a Partner Success Manager at Payabli, you are the north star for our partners—their trusted advisor and advocate as they navigate their payments journey post-integration.

In Short

• Own the post-integration experience for partner accounts.
• Build consultative relationships with stakeholders.
• Develop customized success plans for partners.
• Drive platform adoption through training and support.
• Identify growth opportunities and ensure retention.
• Manage issue resolution and advocate for partners.
• Track and analyze key performance indicators.
• Communicate effectively with partners and internal teams.
• Utilize data insights for strategic recommendations.
• Work independently in a fast-paced environment.

Requirements

• 3-5+ years in Client Success or Account Management.
• Experience in payments, fintech, or SaaS preferred.
• Strong understanding of payment processing fundamentals.
• Exceptional relationship-building and communication skills.
• Analytical and problem-solving abilities.
• Proficiency with CRM and business intelligence software.
• Self-starter mentality with ability to manage priorities.

Benefits

• Competitive base salary with performance-based upside.
• Stock options with growth potential.
• Flexible PTO and comprehensive insurance.
• 401K with company match and HSA programs.
• Monthly education fund for professional development.
• Fully remote work environment with supportive culture.