Client Success Manager - Remote

Overview

As a Client Success Manager at Payabli, you will be a trusted advisor for partners navigating their payments journey post-integration, ensuring they maximize the value of Payabli's platform.

In Short

• Own the post-integration experience for a portfolio of partner accounts.
• Build deep, consultative relationships with key stakeholders.
• Develop customized success plans aligning partner objectives with Payabli's capabilities.
• Drive platform adoption through training and strategic touchpoints.
• Identify expansion opportunities including upsells and cross-sells.
• Own issue resolution and manage escalations with urgency.
• Track and analyze key performance indicators for continuous improvement.
• Proven track record in managing high-value accounts.
• Exceptional relationship-building and communication skills.
• Self-starter mentality thriving in a fast-paced environment.

Requirements

• 3-5+ years of experience in Client Success or Account Management.
• Strong understanding of payment processing and fintech ecosystems.
• Proficiency with CRM platforms and business intelligence software.
• Outstanding analytical and problem-solving abilities.
• Experience with customer success platforms is a plus.
• Technical aptitude with APIs and integrations preferred.
• Knowledge of payment compliance and risk management is advantageous.
• Ability to influence and collaborate with executive-level stakeholders.
• Detail-oriented with a focus on delivering exceptional experiences.
• Growth-minded and eager to learn continuously.

Benefits

• Competitive base salary with performance-based upside.
• Stock options with potential equity growth.
• Flexible PTO and paid parental leave.
• Comprehensive medical, dental, and vision insurance.
• 401K with company match and pre-tax savings programs.
• Monthly education fund for professional development.
• Fully remote work environment with a supportive culture.