Client Success Manager - Remote

Overview

The Client Success Manager (CSM) plays a crucial role in ensuring clients effectively utilize SaaS products, driving product adoption, and providing training and support to enhance client satisfaction.

In Short

• Manage a portfolio of accounts to ensure training and configuration needs are met.
• Demonstrate mastery in all products related to Public Policy and Advocacy.
• Deliver on-site and webinar training for clients.
• Utilize ChurnZero to focus on customer retention and product usage.
• Analyze client usage and suggest best practices for efficiency.
• Build strong relationships with client contacts to ensure satisfaction.
• Understand client challenges and how our tools can help.

Requirements

• 2+ years of experience in delivering consultative trainings for SaaS products.
• Superior presentation skills.
• Experience with consultative conversations.
• Ability to manage multiple client relationships.
• Strong written and verbal communication skills.
• Ability to work independently and in a team environment.
• Proven troubleshooting and problem-solving skills.
• Experience with technical implementation of software (preferred).
• Familiarity with Salesforce or equivalent CRM tool (preferred).
• Knowledge of the legislative and policy arena (preferred).

Benefits

• Dynamic and supportive team environment.
• Opportunities for professional growth and learning.
• Flexible work arrangements.
• Engaging and challenging work that makes a difference.