Partner Success Manager - Remote

Overview

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

In Short

• Join a supportive, high-performing team focused on clear communication and shared goals.
• Manage client needs and own analyses that drive insight and decision-making.
• Work cross-functionally to turn data into meaningful stories that strengthen partnerships.
• Build relationships and identify opportunities through data utilization.
• 5+ years in account management or similar roles required.
• Proficient in data analysis tools such as Google Sheets, Excel, or Looker.
• Excellent communication skills with external customers and stakeholders.
• Organizational skills to manage priorities across multiple stakeholders.
• Ability to gather customer requirements and synthesize actions for internal audiences.
• 100% remote work environment with a focus on work-life balance.

Requirements

• 5+ years working with external partners in account management or solutions roles.
• Proficiency in data analysis and reporting tools.
• Excellent executive presence and communication skills.
• Organizational skills and project management abilities.
• Experience in gathering customer requirements.

Benefits

• 100% remote work environment.
• Attractive pay and benefits with full transparency of pay ranges.
• Comprehensive health benefits including medical, dental, and vision.
• 401(k) plan access for future savings.
• Generous time-off policies including company-wide shutdown weeks.
• Paid parental leave for all parents.
• Employee Assistance Program for mental and physical health support.
• New hire home office stipend for workspace setup.
• Quarterly department stipend for team-building activities.
• Wellness events and community resource groups.