Partner Success Manager - Remote

Overview

We are seeking a Partner Success Manager (PSM) to join our growing Partner Success team. This is a strategic, post-launch role focused on proactively managing the health and growth of a defined portfolio of high-value partners.

In Short

• Own the proactive post-launch success motion for a defined portfolio of strategic and high-value partners.
• Build strong relationships with key partner stakeholders.
• Monitor partner health across product utilization and support trends.
• Identify friction points and develop action plans.
• Drive awareness and adoption of relevant NMI products.
• Provide partner health and performance insights.
• Coordinate internal resources to improve partner outcomes.
• Identify signals for cross-sell and upsell opportunities.

Requirements

• 3-5+ years of experience in Partner Success or related roles.
• Strong understanding of payment processing and partner ecosystems.
• Experience managing large, complex partner relationships.
• Proven ability to drive product adoption and improve partner health.
• Strong analytical and operational mindset.
• Excellent communication and stakeholder management skills.
• Comfortable operating in a fast-paced environment.

Benefits

• Competitive compensation.
• Flex PTO Policy.
• Health, Dental and Vision Insurance.
• Life, ADD, Short-term and Long-term Disability insurance.
• 401k matching up to 4% after two months of service.
• Flexible Spending Account.
• 13 Paid Holidays.
• Bonusly colleague reward.
• Employee referral program.
• Paid Parental Leave.