Customer Success Engineer (SDE II/III) - Backend - Remote

Overview

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. As a Customer Success Engineer (SDE III), you will lead complex integrations and troubleshoot production issues while mentoring junior engineers.

In Short

• Work with top-tier clients and build your network.
• Blend backend development and customer success skills.
• Develop and consume RESTful APIs for client integrations.
• Support customer onboarding and technical enablement.
• Monitor product performance and troubleshoot incidents.
• Collaborate with cross-functional teams to enhance customer experience.
• Document integration best practices and recurring issues.
• Use tools like Postman and Insomnia for API workflows.
• Build automation scripts for customer-specific configurations.
• Mentor junior engineers in a team lead capacity.

Requirements

• 4–6 years of experience in software development or customer-facing engineering roles.
• Proficiency in Java and Spring Boot.
• Hands-on experience with scripting in Postman and automation scripts in Python or JavaScript.
• Strong experience with RESTful APIs and CRM platforms.
• Solid understanding of SQL/NoSQL databases.
• Familiarity with AWS services and CI/CD tools.
• Strong problem-solving skills.
• Experience mentoring junior engineers.
• Interest in generative AI systems.

Benefits

• Opportunity to work with leading global brands.
• Join a dynamic and fast-growing team.
• Significant impact on company success.
• Develop skills and career in AI.
• Collaborative work environment.