Director of Professional Services - Medical Imaging / Healthcare IT - Remote

Overview

The Director of Professional Services will lead the evolution of the service delivery organization at Intelerad, focusing on consultative partnerships and strategic guidance in the healthcare sector.

In Short

• Drive measurable results in Customer Satisfaction, Delivery Quality, and Annual Recurring Revenue.
• Transform service delivery through metrics, tools, and processes.
• Accelerate ARR activation via strategic customer engagement.
• Develop innovative service offerings in collaboration with global colleagues.
• Ensure projects are delivered on time, within budget, and exceed quality expectations.
• Lead executive conversations about budgets and resources.
• Optimize resource management and strategic staffing.
• Mentor management team members to unlock their teams' potential.
• Foster a customer-obsessed culture prioritizing results.
• Build networks with local and remote leaders to solve customer challenges.

Requirements

• 10+ years of leadership experience in Consulting or Professional Services.
• Healthcare industry expertise preferred.
• Proven track record managing large-scale enterprise technology solutions.
• Business development acumen with experience in managing complex service engagements.
• Strategic thinking with strong problem-solving abilities.
• Financial acumen with P&L management experience.
• Change management expertise in complex organizations.
• Inclusive leadership approach.
• Experience transforming professional services to consultative partnerships.
• History of improving customer satisfaction and retention rates.

Benefits

• Make a meaningful impact on healthcare outcomes.
• Lead transformation during a pivotal growth phase.
• Work flexibly with remote-friendly policies.
• Develop your career within a global organization.
• Join an award-winning team recognized for excellence.