Client Support Engineer - Remote

Overview

This role focuses on Anthology’s LMS, Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the Customer Support team within this specific product line.

In Short

• Diagnosing and troubleshooting web-based product components and their underlying technologies
• Integrating components into other systems such as Student Information Systems
• Showing Front-end application expertise on par with Instructional Designers
• Strong understanding of SQL Queries
• Familiarity with web technologies such as SaaS, SSO, API, HTML, CSS, JavaScript, Java, or HTTP
• Familiarity with front end debugging tools (inspector, console, network tool)
• Problem-solving skills in complex web environments
• Strong knowledge of system and database administration principles
• Excellent communication skills and customer interaction skills
• Fluency in written and spoken English at CEF B2 level or above

Requirements

• Bachelor's degree in computer science or information Systems (preferred)
• Some Red Hat experience or other Linux / Unix operating systems is a plus

Benefits

• Diverse and inclusive workforce
• Opportunity to empower educators and institutions