Staff Client Support Engineer - Remote

Overview

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

In Short

• Provide high-quality support to enterprise customers.
• Collaborate with the Development team to resolve issues.
• Troubleshoot advanced technical issues with client stakeholders.
• Evaluate implementation results and deploy solution components.
• Engage with internal and client teams for successful resolutions.
• Transfer knowledge within the Support organization and customers.
• Work with Engineering and Product Management teams on product issues.
• Resolve complex problems through product understanding and code analysis.
• Identify and prioritize technical improvements.
• Influence designs for better system decisions.

Requirements

• 7+ years in information technology, with 2 years in a customer-facing role.
• Undergraduate degree in Computer Science or related field.
• Experience with Linux-based Operating Systems.
• Basic experience with RDBMS like SQL Server, Oracle, etc.
• Hands-on experience in Docker and Kubernetes.
• Experience in coding with Python, C++, C#, and Java.
• Troubleshooting complex software modules.
• Ability to develop and modify modules for enhancements.
• Ability to manage competing priorities effectively.

Benefits

• Work from home with a global remote-first community.
• Flexible PTO and Quarterly Volunteer Days.
• Equity Participation.
• 100% employer-covered medical, dental, and vision options.
• Additional insurance benefits like pet insurance.
• Learning & Development Opportunities.
• Fidelity Employer Sponsored 401K.
• Robust DEI Program with vibrant ERG communities.
• Paid Parental Leave.