Staff Cloud Support Engineer - Remote

Overview

As a Staff Cloud Support Engineer at Snowflake, you will be responsible for providing high-quality technical support to customers, ensuring they achieve optimal use of the Snowflake Data Warehouse.

In Short

• Drive technical solutions to complex problems for Snowflake customers.
• Adhere to response and resolution SLAs for customer issues.
• Demonstrate good problem-solving skills and be process-oriented.
• Utilize the Snowflake environment and tools to investigate issues.
• Document known solutions for internal and external knowledge bases.
• Submit well-documented bugs and feature requests.
• Proactively identify recommendations to improve product quality.
• Provide support coverage during holidays and weekends as needed.

Requirements

• Bachelor’s or Master’s degree in Computer Science or equivalent.
• 8+ years of experience in a Technical Support environment.
• Excellent writing and communication skills in English.
• Ability to work collaboratively across global teams.
• Experience with major public cloud providers like AWS, Azure, GCP.
• Experience in configuring and troubleshooting drivers like ODBC, JDBC.
• Extensive experience with web security and networking technologies.
• Experience in database systems and SQL queries.
• Deep understanding of data governance capabilities.
• Excellent problem-solving skills.

Benefits

• Opportunity to work with cutting-edge technology in a fast-growing company.
• Collaborative and innovative work environment.
• Professional development opportunities.
• Flexible work arrangements.
• Competitive salary and benefits package.