Staff Cloud Support Engineer - Remote

Overview

Join the Snowflake team as a Staff Cloud Support Engineer, where you will provide high-quality resolutions to help deliver data-driven business insights and results.

In Short

• Provide technical guidance and expert advice on Snowflake Data Warehouse.
• Drive technical solutions to complex problems for customers.
• Adhere to response and resolution SLAs for customer issues.
• Utilize Snowflake environment and tools to investigate issues.
• Document known solutions for internal and external knowledge bases.
• Report bugs and feature requests to Engineering.
• Provide support coverage during holidays and weekends.
• Work in a collaborative environment across global teams.
• Train team members on data warehousing fundamentals.
• Debug and troubleshoot complex SQL queries.

Requirements

• Bachelor’s or Master’s degree in Computer Science or equivalent.
• 8+ years experience in a Technical Support environment.
• Excellent writing and communication skills in English.
• Ability to work collaboratively across global teams.
• Strong knowledge of RDBMS and SQL data types.
• Experience with database migration and ETL.
• Scripting/coding experience in any programming language.
• Familiarity with semi-structured data.
• Experience with cloud service providers.
• Ability to interpret systems performance metrics.

Benefits

• Opportunity to work with a fast-growing company.
• Be part of a team that values customer success.
• Engage in strategic initiatives for process improvements.
• Work in a collaborative and innovative environment.
• Contribute to building knowledge within the team.