Senior/Staff Support Engineer - Remote

Overview

Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We are seeking Senior/Staff level Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

In Short

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Act as a point of support internal escalation, and assisting with tickets escalated to product engineering teams.
• Monitor multiple feedback channels, e.g. Github Issues & Discussions.
• Plan and implement internal tooling to improve support efficiency.
• Provide deep, personalized, holistic technical guidance for Enterprise customers.
• Develop technical training materials for both our team and our users.
• Work closely with product teams to be the voice of the customer in planning and development.
• Mentor other Support Engineers, act as a force multiplier for the team.

Requirements

• Experienced in Systems Administration, DBA, SRE, or other troubleshooting-heavy technical role, with 5+ years of experience.
• Bonus if you have also held customer-facing roles.
• Proficient in SQL (ideally PostgreSQL) and comfortable with complex SQL queries.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science, CIS, or similar is a plus too, but not a requirement.

Benefits

• 100% remote work. No location-based adjustment to your salary.
• ESOP (equity ownership in the company).
• Autonomous work. You set your own pace.
• Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents.
• Tech Allowance for any office setup you need.
• Annual Education Allowance.
• Annually run off-sites.