Supabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.

We are seeking Senior/Staff level Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

In Short

Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Act as a point of support internal escalation, and assisting with tickets escalated to product engineering teams.
Monitor multiple feedback channels, e.g. Github Issues & Discussions.
Plan and implement internal tooling to improve support efficiency.
Provide deep, personalized, holistic technical guidance for Enterprise customers.
Develop technical training materials for both our team and our users.
Work closely with product teams to be the voice of the customer in planning and development.
Mentor other Support Engineers, act as a force multiplier for the team.

Requirements

Experienced in Systems Administration, DBA, SRE, or other troubleshooting-heavy technical role, with 5+ years of experience.
Bonus if you have also held customer-facing roles.
Proficient in SQL (ideally PostgreSQL) and comfortable with complex SQL queries.
Excellent communication skills and fluency in English.
Skilled in using Linux/Unix operating systems and the command line.
Experienced working with GitHub Issues and Discussions.
Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
Having a degree in Computer Science, CIS, or similar is a plus too, but not a requirement.

Benefits

100% remote work. No location-based adjustment to your salary.
ESOP (equity ownership in the company).
Autonomous work. You set your own pace.
Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents.
Tech Allowance for any office setup you need.
Annual Education Allowance.
Annually run off-sites.