Database Support Engineer - Remote

Overview

Supabase is the Postgres development platform, built by developers for developers, providing a complete backend solution.

In Short

• Join the Support Team as a Database Support Engineer.
• Help developers unblock complex issues and improve product quality.
• Investigate and resolve advanced customer issues across various services.
• Provide consultative advice to optimize workloads for users.
• Reproduce bugs and propose workarounds.
• Communicate effectively with customers during high-impact situations.
• Mentor junior team members to enhance support quality.
• Work in a fully remote environment with flexible hours.
• Be part of a globally distributed team.
• Participate in an annual company off-site.

Requirements

• 6+ years in technical support, backend engineering, or similar roles.
• Deep knowledge of PostgreSQL internals.
• Strong skills in high-performance SQL and query optimization.
• Experience troubleshooting complex setups.
• Ability to debug edge functions and understand distributed systems.
• Familiarity with data migration issues and recovery processes.
• Hands-on experience with cloud hosting providers like AWS.
• Comfortable working in terminal and Linux environments.
• Thrives in high-volume situations.

Benefits

• Fully remote work with a WeWork membership or co-working allowance.
• Equity ownership through ESOP.
• Tech allowance for setting up an ideal work environment.
• 100% health insurance coverage for employees.
• Annual off-site company gatherings.
• Flexible work hours and asynchronous operations.
• Annual education allowance for professional development.