Cloud Database Support Engineer - Remote

Overview

The Cloud Database Support Engineer will provide crucial support to enterprise customers by diagnosing and resolving complex technical issues related to databases.

In Short

• Provide email and live technical support for complex customer issues.
• Diagnose and resolve database-related outages.
• Reproduce product issues and conduct quality assurance (QA).
• Submit bug reports or feature requests to engineering teams.
• Collaborate with development, sales, and technical account management teams.
• Streamline support and engineering processes.
• Author internal documentation and create run-books.
• Ensure customer satisfaction with timely and effective support.
• Consistently meet service-level expectations.

Requirements

• Technical expertise in cloud databases.
• Experience in troubleshooting SQL queries.
• Strong customer-focused approach.
• Ability to collaborate with cross-functional teams.
• Excellent communication skills.
• Experience in quality assurance processes.

Benefits

• Work with a talented team in a growing company.
• Opportunity for professional development.
• Flexible working hours.
• Remote work options.