Database Support Engineer - Remote

Overview

Timescale is hiring a Database Support Engineer for our growing international team! The right candidates will be comfortable providing deep technical support and interacting with customers daily. You should have deep experience with relational databases (PostgreSQL is a strong plus!) and must be able to gain a detailed understanding of TimescaleDB quickly.

In Short

• Work with customers on TimescaleDB administration and optimization.
• Manage support cases from beginning to end.
• Develop and maintain close relationships with customers.
• Be curious and willing to learn.
• Full-time position with 5-day, 8-hour shifts.
• Remote-first organization.
• English proficiency required.
• 3 openings for different shifts globally.
• Ideal locations include Brazil, Costa Rica, and India.
• Permanent weekday role.

Requirements

• Bachelor’s degree in computer science or equivalent experience.
• Relational DB experience at scale.
• Experience with PostgreSQL.
• Technical support experience with external customers.
• Strong communication skills.
• Aptitude to learn new software products.

Benefits

• Flexible PTO and family leave.
• Fridays off in August.
• Full remote work from almost anywhere.
• Stock options.
• Monthly WiFi stipend.
• Professional development benefits.
• Premium insurance options for US employees.