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Database Support Engineer - Remote

Posted 5 weeks ago

Overview

At Timescale, we empower businesses with real-time insights from their data, allowing them to make faster decisions and optimize operations. We are creating a movement to unblock developers who are building the future. Timescale is a product-led growth organization driven by transparent leaders and a globally diverse, remote-first team that is proudly building a modern PostgreSQL cloud platform.

In Short

  • Work with customers on TimescaleDB administration and optimization.
  • Manage support cases from beginning to end.
  • Develop relationships with customers to ensure their success.
  • Be curious and willing to learn to improve products and processes.
  • Provide deep technical support and interact with customers daily.
  • Work in a remote-first environment with a focus on the US West Coast.
  • Full-time position with 5-day, 8-hour shifts.
  • Experience with relational databases is essential.
  • Strong communication skills are required.
  • Familiarity with TimescaleDB is a plus.

Requirements

  • Bachelor’s degree in computer science or equivalent experience.
  • Experience with relational databases, especially PostgreSQL.
  • Technical support experience with external customers.
  • Strong aptitude for learning new software products.
  • Excellent communication skills.
  • Ability to troubleshoot complex technical concepts.

Benefits

  • Flexible PTO and family leave.
  • Fridays off in August.
  • Full remote work from almost anywhere.
  • Stock options.
  • Monthly WiFi stipend.
  • Professional development and educational benefits.
  • Premium insurance options for US employees.

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