Client Support Engineer - Remote

Overview

The Client Support Engineer role focuses on providing multi-level troubleshooting and technical support for Anthology’s LMS, Blackboard, helping to ensure a simple and intuitive learning experience for users.

In Short

• Provide technical support to Tier 1 Technical Support Engineers via phone and email.
• Work closely with external customers on complex technical issues.
• Collaborate with Product Development and Implementation teams.
• Manage the technical contributions of other engineers.
• Draft, review, and issue product bugs/fixes.
• Participate in product meetings and reviews.
• Provide cross-training to other Client Support Engineers.
• Ensure high-quality technical support delivery.
• Work in a diverse and inclusive team environment.
• Fluency in English required.

Requirements

• Familiarity with programming in an object-oriented language, preferably Java.
• Light experience with UNIX/Linux and Windows operating systems.
• Ability to configure and maintain a load balanced environment.
• Understanding of application server maintenance.
• Familiarity with data structures and algorithms.
• Excellent analytical and problem-solving skills.
• Solid oral and written communication skills.
• Fluency in written and spoken English at CEF B2 level or above.

Benefits

• Diverse and inclusive workplace culture.
• Opportunities for professional growth and development.
• Work with a committed team focused on educational solutions.
• Flexible working environment.