Staff Software Engineer - Remote

Overview

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

In Short

• Drive organizational impact by shaping technical strategy.
• Mentor engineers across teams.
• Own key architectural decisions.
• Champion quality and scalability.
• Influence cross-functional collaboration.
• Execute high-leverage projects.
• Set high standards for code quality.
• Partner with cross-functional teammates.
• Work alongside talented peers.
• Shape the future of AI-driven customer support.

Requirements

• 7+ years of backend/full-stack development experience.
• Deep expertise in designing and scaling large-scale systems.
• Experience with AI projects and LLM providers.
• Strong technical leadership in cloud-based architectures.
• Experience in API design and maintenance.
• Excellent problem-solving and communication skills.
• Success in mentoring engineering teams.

Benefits

• Unlimited Vacation.
• Comprehensive Benefits including health coverage.
• Wellness Account for overall well-being.
• Employee & Family Assistance Plan.
• Flexible Work Schedule.
• Remote-First, In-Person Friendly options.
• Learning & Development Budget.
• Work from Home Budget.
• Access to Cutting-Edge AI Tools.
• Hands-On with LLMs.